1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Passport details (for bookings)
- Health and dietary information (for trekking and safaris)
- Emergency contact details
b. Payment Information
- We do not store credit/debit card details. All payments are processed securely via trusted third-party payment gateways.
c. Website Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Cookies and analytics data (see Section 5)
2. How We Use Your Information
We use your information to:
- Process tour and travel bookings
- Communicate with you before and during your trip
- Provide customer service and updates
- Personalize your travel experience (e.g., meals, accommodations)
- Improve our website and services
- Send you occasional promotional emails (you may opt out at any time)
3. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data with:
- Trusted service providers (lodges, airlines, guides) as needed to deliver services
- Government authorities when required for visas, permits, or legal compliance
- Emergency contacts in case of medical or safety-related issues
All third-party partners are required to uphold strict confidentiality agreements.
4. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes secure data storage, encrypted communications (HTTPS), and limited access only to authorized personnel.
5. Cookies and Analytics
Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to enhance your browsing experience. Cookies help us understand how visitors use our site and improve its functionality.
You can disable cookies in your browser settings at any time.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to booking and legal obligations)
- Withdraw consent for marketing communications
To exercise these rights, email us at [email protected].
7. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors without parental consent.
8. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing any personal data.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.